This Privacy Policy describes how Henrik’s AC Solutions (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from eriksacsolutions.com (the “Site”).

Contact

If you have questions, concerns, or complaints about this policy or our handling of your personal data, please contact us at:

📧 info@eriksacsolutions.com
📍 Henrik’s AC Solutions, Tumbøl Bygade 22, DK-6200 Aabenraa, Denmark

Collecting Personal Information

We collect certain information to improve your experience and to fulfill your orders. “Personal Information” refers to any data that identifies you or could be used to identify you.

Information We Collect

1. Device Information

  • Purpose: To load the Site properly and conduct analytics.
  • Collected Automatically: IP address, browser type, time zone, cookies, pages viewed, interactions, etc.
  • Source: Your interaction with the Site.
  • Shared with: Our e-commerce platform provider, Shopify.

2. Order Information

  • Purpose: To process orders, manage shipping, send confirmations, handle returns, and detect fraud.
  • Collected From: You, during the checkout or inquiry process.
  • Includes: Name, billing/shipping address, payment method, email, phone number.
  • Shared with: Shopify and shipping/logistics providers.

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe your child has provided us with personal data, please contact us to request its deletion.

Sharing Your Personal Information

We only share your personal data to deliver our services and comply with legal obligations. Examples include:

  • Shopify (eCommerce platform): Shopify Privacy Policy
  • Payment Processors and Shipping Providers
  • Legal Requests: Subpoenas, compliance with law, fraud prevention

Behavioural Advertising & Analytics

We use your data for personalized ads and site performance improvements.

  • Google Analytics: Helps us understand site usage. Google’s Privacy Policy
  • Shopify Audiences: We may share purchase history and contact details to improve advertising.

You can opt out of personalized ads:

Using Your Personal Information

We use your information to:

  • Process transactions
  • Ship products
  • Communicate order status
  • Send promotional updates (with your consent)
  • Comply with legal obligations

GDPR – European Data Rights

If you are an EEA resident, you have the right to:

  • Access, correct, or delete your data
  • Withdraw consent
  • Restrict or object to processing
  • File a complaint with your local authority

We process your data based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

To request access or erasure of your data, please email: info@eriksacsolutions.com

Retention

We retain your data only as long as necessary to fulfill orders, comply with regulations, or resolve disputes. You may request deletion of your data at any time.

Automated Decision-Making

We do not use automated decision-making (e.g., profiling) that significantly impacts your rights or legal status.

Shopify uses basic fraud detection mechanisms (e.g., IP blacklists) to prevent abuse.

Cookies

We use cookies for:

  • Site functionality and navigation
  • Shopping cart and checkout processes
  • Analytics and performance tracking
  • Personalization and targeted advertising

You may manage cookies via your browser settings. Learn more: All About Cookies

A detailed cookie list is available here: Shopify Cookies

Blocking cookies may limit site functionality or user experience.

Do Not Track

There is currently no industry standard for responding to “Do Not Track” signals, so we do not change our data collection practices in response to these.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, operations, or legal obligations. The latest version will always be available on this page.

Last updated: 6 June 2024

Complaints

If you’re dissatisfied with how we handle your data, please reach out to us first. If unresolved, you have the right to contact your local Data Protection Authority (DPA) in Denmark or your home country.